Terms and conditions

Below you will find our general purchasing terms and conditions. By using our service, you are deemed to have accepted these Terms which form the basis of all transactions between us and you. If you do not agree to these Terms, please do not engage in our service.


These Terms and Conditions apply to an agreement between Renewd Australia Pty Ltd ABN 87 172 394 314 (“Renewd"), and its customer (“Seller”). This agreement refers to a situation in which Renewd acts as a buyer. Renewd acts as a registered company, that manages and maintains the trade.renewd.com.au trade platform. The Seller can be either a private person or a company. A private person under the age of 18 can only act as a Seller with the written consent of their guardian(s).

The Seller shall provide the information requested by Renewd when making the offer request. For consumers, this information shall include at least the name, address, phone number, and email address. For Businesses, the required information includes the name, phone number, email of contact within the Business, Business ID, shipping address, phone number(s), and billing address if needed. Information concerning the collection and processing of customer information can be found in our Privacy Policy.

These Terms and Conditions have been updated on 20th August 2019 and they are valid until further notice. Renewd retains the right to change these Terms and Conditions unilaterally and without prior notice if the content of these terms and conditions do not materially change the relationship between the parties. Changes to these Terms and Conditions shall enter into force immediately.


The Seller sells their device(s) and any original accessories of their choosing (charging cable, power supply, data cable, etc.) (“Product”). Renewd has offered a certain price (“Offer”) for the Product based on the product- and condition specifications given by the Seller and any original accessories included in the sale. Condition classes are defined as follows:


  • Product is in excellent condition
  • Showing evidence of light previous use
  • Perfect functional condition with no hardware issues
  • No evidence of scuffing or scratches on the top and bottom cover
  • No wear on palm rest, keyboard and touchpad
  • No scratches, blemishes or marks on the screen


  • Product is in great condition
  • Showing evidence of moderate use
  • Perfect functional condition with no hardware issues
  • Minimal scuffing or scratches on the top and bottom cover
  • Minimal wear on palm rest, keyboard and touchpad
  • Minimal or light scratches on the screen


  • Product is in good condition
  • Showing evidence of much heavier use
  • Perfect functional condition with no hardware issues
  • Heavier scuffing, dents, chips and scratches on top and bottom cover
  • Screen may have scratches or white blemishes
  • Minimal or light scratches on the screen
  • Missing rubber feet or hinge caps


After having Accepted the Offer, the Seller delivers the Product by post with the prepaid consignment information provided by Renewd.

The prepaid consignment note will be sent to the email address provided by the Seller after the acceptance of the offer. The Product must be received by Renewd within 10 days of acceptance of the sales order.


The Seller is responsible for proper packaging of the Product and assumes all the risks of the delivery until the Product has been received by Renewd. The Product must be sufficiently protected by proper wrapping and cushioning. In the case of Apple devices, the “Find my iPhone” function must be turned off before delivering the Product.


If the Product is enrolled in a Mobile Device Management (MDM) system, the Product must be disconnected thereof before sending the Product.


Renewd informs the Seller via email when the Product has arrived and been received.
When the Product is delivered to be checked, the Seller guarantees that:

  1. They are the owner of the Product and that it has been procured legally.
  2. The Product has been paid fully, and that it is not used as collateral for a loan.
  3. All the information about the product, its condition, and ownership provided by the Seller are correct.

Renewd Pty Ltd shall not be liable for ramifications or expenses in situations in which the Seller has breached the above guarantees.

After the Assessment (approximately 2-5 business days), the Offer will be confirmed (Confirmed Offer). Should the Confirmed Offer be the same as the Original Offer, the purchase of the Product shall proceed to payment phase without further notice. If during the assessment process it is determined that the Product’s condition deviates from the Seller’s declaration, or the Product has other defects or deficiencies, the Original Offer may be adjusted (“Adjusted Offer”). The adjustment may be required due to, for example, the Product’s cosmetic condition deviating from that which the Seller has declared, a component malfunction, or other similar defects. Additionally, should the Product’s battery not pass our official battery test, or if the original and correct accessories, for example, the adaptor, power extension cable, or AU wall adaptor plug are missing or damaged, without prior notice, the original Offer may be adjusted.

The Seller is responsible for data backup before delivering the Product. SIM-cards and used screen protectors will be disposed of during the check-up process.

If the Product is bought at the Confirmed Offer, or the Seller has agreed to the Adjusted Offer, Renewd will pay the price agreed upon via a Renewd voucher. The Renewd voucher will be processed within two business days from the confirmation of the Confirmed Offer or the acceptance of the Adjusted Offer. Once the payment has been made the device is legally the property of Renewd.


Renewd retains the right to withdraw from the sale of goods unilaterally and without compensation until the payment has been processed. The Seller will be informed of the possible cancellation via email. Should the sale of goods be canceled, Renewd will deliver the Product back to the Seller via the original delivery method to the original address provided. The return address has to reside in Australia.


Renewd Trade-In vouchers are a single-use code and include all current discounts and promotions. They cannot be used with any other discounts and only applicable to products with equal or higher value than the Renewd Trade-In voucher. It cannot be used to purchase Mobile Phones and/or Accessories. 


These Terms and Conditions of Sale enter into force, when the Seller has electronically accepted these Terms and Conditions by pressing a specific “Complete and Trade” button during the sales offer process at trade.renewd.com.au and when Renewd has accepted the Seller’s offer request and sent them an initial offer confirmation email.